Betgee Privacy Policy

This Privacy Policy sets out how Betgee collects, processes, stores, and protects the personal information of players who use the Betgee platform at betgee.biz. Betgee is an online casino and sports betting platform built specifically for Pakistani players, offering games and transactions in Pakistani Rupees (PKR) using payment methods familiar to everyone across Pakistan.

Protecting your privacy is not an afterthought at Betgee — it is part of how the platform was designed from the beginning. We only collect what we genuinely need to run your account and process your PKR transactions. We do not sell your data to third parties. We do not share your information with advertisers. Everything we hold about you is there because it is necessary to provide a functioning, secure service.

By creating a Betgee account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully — and if anything is not clear, contact the Betgee support team at support@betgee.biz before you proceed. We are available in Urdu and English, around the clock.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, which together make up the full framework governing your relationship with Betgee.

Betgee collects personal data in the following categories. We have been deliberate about this list — if a piece of information is not here, Betgee does not collect it.

Every piece of data Betgee holds has a specific, documented purpose. We do not collect data to have it — we collect it because it is necessary for one of the following legitimate functions:

• Account Management: To create and maintain your Betgee account, verify your identity, and ensure you meet our 18+ eligibility requirements.
• PKR Transactions: To process your deposits via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and card, and to process your withdrawals back to those same methods.
• Game Delivery: To provide the games you play — Andar Bahar, Teen Patti, Roulette, Slots, PSL betting, and all other Betgee products — and to record the outcomes accurately in your bet history.
• Fraud and Security: To detect and prevent fraudulent activity, money laundering, bonus abuse, multiple account registration, and any other prohibited conduct outlined in the Betgee Terms and Conditions.
• Responsible Gaming: To operate the deposit limits, session timers, loss alerts, and self-exclusion tools that every Betgee member can access. Your gaming activity data is essential to make these tools function correctly.
• Customer Support: To respond to your queries, investigate complaints, and resolve any disputes or technical issues you raise with the Betgee support team.
• Legal Compliance: To meet any obligations imposed by applicable laws and regulations, including record-keeping requirements for financial transactions in PKR.
• Platform Improvement: Aggregated, anonymised data about how the Betgee platform is used is analysed to identify bugs, performance issues, and opportunities to improve the user experience.
• Communications: If you have opted in, Betgee may send you updates about new games, promotions, and platform features. You can opt out at any time from your account settings.

Betgee processes your personal data under one of the following legal grounds. Each processing activity at Betgee maps to one of these bases:

• Contractual Necessity: Most of the data processing Betgee does — running your account, processing PKR deposits and withdrawals, delivering games, recording bet outcomes — is necessary to fulfil the contract between you and Betgee when you register an account. Without this processing, the service simply cannot function.
• Legal Obligation: Some processing is required by applicable laws, including financial transaction record-keeping and identity verification for certain withdrawal thresholds. Betgee cannot waive these obligations.
• Legitimate Interest: Fraud prevention, security monitoring, and platform performance analysis are conducted under legitimate interest grounds. These activities are necessary for a safe and functioning platform and are in the interest of all Betgee members.
• Consent: Where processing is optional — such as marketing communications — Betgee will ask for your explicit consent before proceeding. Consent can be withdrawn at any time from your account settings without affecting the rest of your account.

Betgee does not sell, rent, or trade your personal data. Period. The following limited categories of third parties may receive your data only to the extent strictly necessary for the purpose described:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and card processors receive the transaction data necessary to complete your PKR deposits and withdrawals. These providers have their own privacy frameworks and are obligated to protect the data they receive.
• Game Providers: Software providers such as Pragmatic Play, NetEnt, and Big Time Gaming whose games are hosted on the Betgee platform may receive the session data necessary to deliver their games. They do not receive your identity or payment data beyond what is technically required.
• Fraud and Compliance Partners: Third-party identity verification and fraud detection services may receive limited identity data to support Betgee's Know Your Customer (KYC) obligations. These partners are bound by strict data processing agreements.
• Legal and Regulatory Authorities: Betgee will disclose personal data to law enforcement or regulatory bodies when required to do so by a valid legal order. We will notify you of such disclosure where we are legally permitted to do so.
• Professional Advisors: Lawyers, accountants, or auditors engaged by Betgee may access limited data in the course of providing professional services. All such access is subject to professional confidentiality obligations.

Because all Betgee transactions are conducted in Pakistani Rupees using local payment methods, the financial data we handle has specific characteristics worth noting clearly.

Your Easypaisa or JazzCash account number, your bank IBFT details, and any card information used for deposits are treated as sensitive financial data at Betgee. The following protections apply specifically to this category of information:

• Payment credentials are never stored in plain text. All financial identifiers are encrypted using AES-256 standard encryption at rest and TLS 1.3 in transit.
• Betgee staff do not have access to your full payment credentials. The Betgee support team can see only the last four digits of a mobile wallet number or card for verification purposes.
• Withdrawals are processed only to payment methods registered in your own name and previously used for a qualifying deposit. This prevents third-party extraction of funds.
• All PKR transaction records are retained for a minimum of five years in accordance with financial record-keeping standards. After this period, financial records are securely deleted or permanently anonymised.
• If you request account deletion, financial transaction records are retained for the legally required period and then destroyed. Other data categories are deleted within 30 days of your request.

The Betgee platform uses cookies and similar tracking technologies to ensure the platform works correctly and to understand how it is being used. Here is a plain breakdown of the four categories of cookies active on betgee.biz:

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to or using the Betgee platform.

Betgee retains personal data only for as long as it is necessary for the purpose it was collected. The table below sets out the standard retention periods for each data category:

After the applicable retention period expires, Betgee will either securely delete your data or permanently anonymise it so it can no longer be linked to you as an individual. Betgee conducts a data review every six months to ensure no personal data is being held beyond its stated retention period.

You have the following rights regarding the personal data Betgee holds about you. All requests should be submitted to support@betgee.biz with the subject line "Data Rights Request" and will be actioned within 30 days of receipt:

Betgee is strictly for adults aged 18 and above. The platform does not knowingly collect, hold, or process personal data belonging to individuals under the age of 18. If Betgee becomes aware that a minor has registered an account or submitted personal data, that account will be closed immediately, all data associated with the account will be deleted, and any deposits or winnings arising from the account will be voided and returned to the originating payment method.

If you believe a person under 18 has accessed or registered on the Betgee platform, please contact us immediately at support@betgee.biz. Parental control software can be configured to block access to online casino websites — Betgee encourages parents and guardians to use these tools to prevent underage access.

Betgee takes the security of your personal and financial data seriously. The following technical and organisational measures are in place across the Betgee platform:

• TLS 1.3 Encryption: All data transmitted between your device and Betgee's servers is encrypted using TLS 1.3, the current industry standard for secure web communication.
• AES-256 Data at Rest: Personal and financial data stored on Betgee's servers is encrypted using AES-256 standard. Even in the event of a server-level breach, stored data is not readable without the decryption key.
• Two-Factor Authentication (2FA): Betgee offers optional 2FA for all accounts. We strongly recommend activating it from your account security settings.
• Access Controls: Betgee staff access to player data is role-based and strictly limited. Support agents can see only the information required to assist with your specific query.
• Penetration Testing: The Betgee platform undergoes regular third-party security audits and penetration tests to identify and address vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that affects your personal data, Betgee will notify affected players within 72 hours of becoming aware of the incident and will take immediate steps to contain and remediate it.

Betgee reviews and updates this Privacy Policy periodically to reflect changes in how the platform operates, changes in applicable laws, or improvements in how we explain our practices. The version number and date at the top of this document always indicate the current version.

When material changes are made — changes that affect how your data is used or your rights in a meaningful way — Betgee will notify registered members by email and by a prominent notice on the platform at least seven days before the changes take effect. For minor editorial or clarification changes, the updated policy will simply be published with an updated version number and date.

Your continued use of the Betgee platform after a policy update has taken effect constitutes your acceptance of the updated version. If you disagree with any changes, please contact the Betgee support team or exercise your right to account deletion before the changes come into force.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data Betgee holds about you, please contact the Betgee Data Protection Officer (DPO) through any of the following channels:

• Email: support@betgee.biz — use the subject line "Privacy / Data Request" for fastest routing.
• Live Chat: Available on the Betgee platform 24/7. For data-related requests, our support team will escalate directly to the DPO.
• Language: Privacy queries are handled in both Urdu and English.
• Response Time: All privacy and data rights requests are acknowledged within 48 hours and resolved within 30 days. Complex requests may take longer — we will inform you if that is the case.

For questions about the Terms and Conditions or about Responsible Gaming tools, please visit those respective pages or contact the support team directly.